Support Request Form

If you cannot find the answer to your question in the Knowledge Base, please fill in the following form and one of our support staff will get back to you as soon as possible. 

Please note that in some cases there could be up to a 24-48 hour response time (especially over weekends). This period is given to cover ourselves in the case that the support team needs to check in with the developers before answering your query. Rest assured, our response time is typically much quicker than this and we always try to get back to you as soon as humanly possible!

Our head office is based in Brisbane, Australia and most of our team work on the AEST timezone (+10 GMT).

New Support Ticket

Please be as detailed as possible. The more detailed you are with your query the faster we'll be able to help.
Give links to screenshots for free with or video screencasts for free with Loom

We only provide direct email support for paid customers with an active subscription/license. If you wish to purchase Wholesale Suite please click here

For non-Paid users, those who haven’t bought one of our premium plugins and are just using the free WooCommerce Wholesale Prices plugin, please utilise the support forum on where we check and answer questions as regularly.