When you encounter a Security Check Fail on the Wholesale Registration Form, this issue is usually caused by a caching plugin.
Kindly check if you have a caching plugin installed. If yes, you need to exclude the Wholesale Registration Page from the caching rules or temporarily deactivate the plugin to check if this will resolve the issue.
Also when testing, please clear the browser cache or test it using a private or incognito mode on your browser.
Another thing to consider is if your hosting implements a caching feature on their server. WPEngine, Flywheel, and Kinsta are some of the popular hosting companies that implement server caching. If your host implements it, you’ll need to contact your hosting provider to exclude the Wholesale Registration form page from the caching rules.
Frequently Asked Questions
How do I exclude the wholesale registration page from caching?
To do this, open your caching plugin’s settings and add that page’s URL to its exclusion list. If the option is hard to find, temporarily deactivate the plugin and retest the form.
Does the security check error occur on WPEngine or Kinsta hosting?
Yes, managed hosts like WPEngine, Flywheel, and Kinsta apply server-level caching that can trigger this error. Contact your host and ask them to exclude that form page from their caching configuration.
What if disabling every cache layer still doesn’t fix it?
If cache adjustments don’t resolve the problem, get in touch with the Wholesale Suite support team. Share your hosting environment, active plugins, and troubleshooting steps taken so they can identify the root cause.
Can I use incognito mode to diagnose a security check failure?
Absolutely, loading the form in private browsing is a fast way to rule out stored browser data as the cause. If it passes in incognito but fails normally, clear your cookies and cached files, then retry.
Why does the wholesale registration form keep failing security checks?
Typically, a caching mechanism is saving an outdated nonce or token for your form, which breaks validation. Removing that page from all cache rules — plugin, server, and browser — usually resolves it.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
