If you want to know what Wholesale Suite collects when usage tracking is on, this article lists it. Usage tracking helps our team to better understand our users and their website needs by looking at a range of variables in their Wholesale Suite plugins, WordPress, and web host.
This information allows us to continuously improve our product as well as our QA/testing process. In this article, we’ve shared the details that Wholesale Suite collects through usage tracking and why we track this information.
Important
The only sensitive data we store is the site URL and your site’s administration email address. We do not track or store any personal or business-critical data neither from you nor your site users. We keep the email address only to get in touch regarding potential issues or updates that would be relevant to you. Tracking data is automatically sent to our servers once you opt-in and then every 7 days thenceforth (for as long as the plugin is active or you choose to opt-out).
What is tracked and why
Below is the list of information that Wholesale Suite collect as part of the usage tracking:
Wholesale Suite
- Versions and activation status of Wholesale Suite plugins: So we know which versions of each of our Wholesale Suite plugins are potentially responsible for issues when we get bug reports, allowing us to identify issues and release solutions much faster.
- License details & activation status (paid customers only): if you’re a Wholesale Suite customer, then we use this to determine if there’s an issue with your specific license key, and to link the profile of your site with the configuration to allow us to determine if there’s issues with your Wholesale Suite configuration.
- Wholesale Suite plugin settings: Know which settings people are using allows us to determine potentially which new settings or areas of Wholesale Suite people want us to expand on, and which settings people aren’t using so we can make the interfaces more streamlined and usable.
- Usage tracking config: The Wholesale Suite option that contains the information on when the usage tracking data-sync will happen (once a week), so we can gauge the server load for the usage tracking servers.
- Effectiveness stats: Anonymized statistical data relating to the effectiveness of wholesale orders and wholesale leads. This data is viewed in aggregate and not personally identifiable to your site.
Wholesale Payments
If WooCommerce Wholesale Payments 1.0.8 or later is active, the weekly sync also includes these setup and health signals. They are counts, dates and short error types only. They contain no customer details, order amounts or card data.
- Setup milestones: when the plugin was installed, activated and licensed, when Stripe was connected, when live mode was turned on, and when the first payment plan and first order happened.
- Setup wizard steps: which setup wizard steps were reached, completed or skipped, and when.
- Payment plan changes: how many times plans were created, turned on, turned off or deleted, and when this last happened.
- Stripe connection: how many Stripe connection attempts started, finished or failed, and the type of the last error.
- Webhook health: whether the Stripe webhook is turned on, when it last received an event, and when signature checks failed.
- Failed invoices and charges: how many Stripe invoices could not be created and how many auto-charges failed, and when this last happened.
We use these signals to find where setup gets stuck and to spot Stripe problems before they reach your customers. If Allow Usage Tracking is turned off, none of these signals leave your site.
WordPress
- Theme/Plugin names and versions: So we know which themes and plugins to support and test against. Wholesale Suite runs on over 20k websites. While we can’t test with all 50,000+ plugins in the WordPress/WooCommerce universe, we do our best to test against the top plugins and themes from this list.
- Site and user count and is multisite: This allows us to gauge how important it is to support specific types of multisites like multi-network and similar styles of configuration and gauge how much we need to scale our servers before launching features. Knowing the sub-site count helps us ensure Wholesale Suite scales properly for large networks.
- Locale: We want Wholesale Suite to be accessible to everyone, and knowing the site’s locale helps us focus our translation efforts.
- Timezone: We have users across the globe, so knowing the densities within various time zones helps us provide the best support coverage possible.
- Site URL: The website address allows us to properly store usage tracking records so that we can avoid duplicated details.
- WordPress/WooCommerce versions: knowing which versions of WordPress and WooCommerce our customers are using helps us better tune compatibility with differences in those particular versions. It also helps us identify gaps in our testing/QA processes.
Server
- PHP and MySQL Versions: These details help us make sure our testing procedures have proper coverage to avoid compatibility issues.
- Server Software: This reports if the web server software is Apache, Nginx, or similar, which is used for testing purposes.
Frequently asked questions
How do I turn off usage tracking in Wholesale Suite?
If you are on the free WooCommerce Wholesale Prices plan, go to Wholesale > Settings > Wholesale Prices > Help and uncheck the “Allow Usage Tracking” box to stop data collection. On Wholesale Prices 2.3.0 or later, the Help improve Wholesale Prices row on Wholesale > Dashboard asks the same question once. Allow insights turns usage tracking on and No thanks leaves it off. Paid licence holders are enrolled automatically, so if you want to withdraw, reach out to the support team to request opt-out. Once disabled, no further syncs will occur.
Does Wholesale Suite usage tracking collect personal data from my customers?
No, the plugin does not gather any personal or business-critical information belonging to your site visitors or customers. The only identifiable details stored are your site URL and your site’s administration email address. Everything else, such as plugin versions, server software and WordPress environment details, is anonymised technical data used to improve the product.
Is usage tracking compatible with GDPR and strict data privacy requirements?
Generally, the scope of collection is narrow enough to align with privacy-first policies: no customer names, no order values, and no payment details are ever transmitted. However, your specific compliance obligations depend on your region and industry, so review the data points listed in the policy against your own requirements. If anything raises a concern, you can opt out and retain full control.
What exactly does Wholesale Suite send when tracking syncs every seven days?
Depending on your setup, the sync package includes plugin versions and activation states, anonymised wholesale order and lead statistics, your WordPress and WooCommerce versions, theme and installed-plugin names, server software type, PHP and MySQL versions, and locale and timezone details. None of these fields contain transaction amounts, customer records, or any proprietary business figures.
Why am I enrolled in usage tracking without choosing to opt in?
Keep in mind that paid licence holders are automatically enrolled as part of the subscription, whereas free-plan users must manually enable the feature. This distinction exists because paid customers agree to the terms of service at purchase, which covers participation in the improvement programme. If you were unaware of the enrolment, you can request removal by contacting support, and future syncs will cease.
Need Help?
If you have a question or run into any issues, we’re here to help.
Free users: Visit our community forum
Premium users: Open a support ticket
