When your Wholesale Suite license expires, front end functionality including taking of wholesale orders, receiving wholesale leads, wholesale order forms, and wholesale payments will all continue to work, however certain functionality will become limited:
- Backend premium functionality will start to be locked
Your frontend functionality of your website will continue to work, however accessing premium functionality on the backend will progressively be locked until a valid license is entered. - Wholesale Order Forms cannot be edited
Existing wholesale order forms will continue to function as configured but you won’t be able to edit or create new wholesale order forms. - You will no longer receive product updates
You would no longer be able to update the plugin, as such your existing version may no longer continue to work as expected in the future as WordPress and WooCommerce continuously update. It also means that you will no longer receive new features, bug, and security fixes. - You will no longer receive plugin support
If you have an issue with the plugin, you will no longer be able to contact our support team for help.
We want to help you avoid interruptions in your use of our software. The best way to do so is to maintain your subscription and keep it active so it will automatically renew each year without any intervention required from you.
Frequently Asked Questions
How do I reactivate an expired Wholesale Suite license?
Once your subscription lapses, log in to your account and navigate to My Account > Subscriptions to renew the plan. After completing the payment, your license key becomes active again and backend access is restored. Plugin updates and support will resume immediately from the point of renewal.
Does an expired license affect WooCommerce compatibility over time?
Yes, because WordPress and WooCommerce release updates on a rolling basis, an outdated plugin version can eventually break or behave unexpectedly on your site. While your store keeps processing wholesale orders in the short term, the gap between your installed version and the current WooCommerce release will widen with every update that passes. Staying on an active plan is the only way to guarantee ongoing compatibility.
Will my existing wholesale order forms stop working when the license lapses?
No, forms already published on your site will continue running as they were last configured. What you lose is the ability to edit those forms or build new ones — the editing interface in the backend becomes unavailable. If your current setup meets your needs and you do not require changes, day-to-day customer ordering is unaffected in the short term.
Can I still receive wholesale leads and process payments after expiration?
Fortunately, core frontend operations — including lead capture, order form submissions, and payment processing — remain functional even after the subscription ends. The restrictions apply to the admin panel rather than to what your wholesale customers experience on the front end. This means existing buyers can continue placing orders while you decide whether to renew.
Why can’t I reach the support team after my license expired?
Keep in mind that access to the support team is a benefit tied to an active subscription, not a standalone entitlement. Once the plan lapses, your account no longer qualifies for assisted troubleshooting or priority responses. Renewing your subscription restores full support privileges, so if you are experiencing a problem right now, getting the plan back on track is the fastest way to get help.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
