Your Wholesale Suite plugins keep running on your store after your license expires. What stops is access to backend premium features, plugin updates and support. This article explains what changes at expiry and how to get your license back.
Taking wholesale orders, receiving wholesale leads, wholesale order forms and wholesale payments all keep working on the front end of your store.
What changes when your license expires
Backend premium features are locked
Your store’s front end keeps working, but premium features in your WordPress admin are progressively locked until you enter a valid license.
Wholesale order forms can’t be edited
Existing wholesale order forms keep working as configured, but you can’t edit them or create new ones.
You stop getting product updates
You can no longer update the plugins, so you miss new features, bug fixes and security fixes. Over time, your installed version may stop working as expected as WordPress and WooCommerce release updates.
You can’t contact plugin support
If you have an issue with a plugin, you can no longer contact our support team for help.
The best way to avoid these interruptions is to keep your subscription active, so it renews automatically each year.
How to get your license back
What you can do depends on your subscription status. You can see it on the Subscription tab in your account.
- Before the expiry date (status Pending Cancellation): turn the renewal back on from the Subscription tab.
- After the expiry date (status Cancelled): a cancelled subscription can’t be renewed. Buy a new license from our pricing page.
For the renewal steps, see How to renew your license.
Frequently Asked Questions
How do I reactivate an expired Wholesale Suite license?
It depends on the status. If your subscription still shows Pending Cancellation, turn the renewal back on from the Subscription tab before the expiry date. Once it shows Cancelled, it can’t be renewed, and you need to buy a new license.
Does an expired license affect WooCommerce compatibility over time?
Yes. Because WordPress and WooCommerce release updates on a rolling basis, an outdated plugin version can eventually break or behave unexpectedly on your site. Your store keeps processing wholesale orders in the short term, but the gap between your installed version and the current WooCommerce release widens with every update. Staying on an active plan is the only way to keep ongoing compatibility.
Will my existing wholesale order forms stop working when the license lapses?
No. Forms already published on your site keep running as they were last configured. What you lose is the ability to edit those forms or build new ones, because the form editor in the backend becomes unavailable.
Can I still receive wholesale leads and process payments after expiration?
Yes. Lead capture, order form submissions and payment processing keep working after the subscription ends. The restrictions apply to your admin area, not to what your wholesale customers see, so existing buyers can keep placing orders while you decide what to do.
Why can’t I reach the support team after my license expired?
Support comes with an active subscription. Once your license expires, you can’t get help from the support team. To get support again, renew before the expiry date, or buy a new license if the subscription is already cancelled.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
