Thank you for enquiring about our refund policy.
We like to keep things pretty simple, so our refund policy is very straightforward. Here is the summary:
If you find that within 14 days of your new purchase, you require a refund, we are happy to give it as long as you get in touch with our support team to discuss the issue.
However, renewal payments are non-refundable.
For the full terms of the refund policy, please see our terms of service document.
If you have any questions regarding this policy, please don’t hesitate to get in touch.
If you feel you require a refund, all we ask is that you contact support to discuss the issue.
Frequently Asked Questions
How do I request a refund for a Wholesale Suite purchase?
To do this, reach out to the Wholesale Suite support team within 14 days of your original purchase date and explain your situation. A team member will review the details and process your request from there. Submitting through the official support channel is the only way to start the process — refunds are not issued automatically.
Does the 14-day refund window apply to plugin renewals as well?
No, renewal payments are non-refundable under the current policy. The 14-day guarantee covers new purchases only, so if your annual subscription renews and you no longer need the plan, that charge cannot be reversed. To avoid an unwanted renewal, cancel auto-billing from your account’s Subscriptions tab before the next billing date arrives.
What happens if I miss the 14-day refund period?
If your window has closed, you are generally no longer eligible for a reimbursement under the standard policy. You can still contact the support team to explain any extenuating circumstances, though approval outside the stated period is at the company’s discretion. Reviewing the full terms of service on the website will give you the complete picture of what is and is not covered.
Can I transfer my license to a different site instead of asking for a refund?
Absolutely — if the plugin works but you simply need it on a different domain, transferring the existing licence is usually a much faster solution than cancelling and repurchasing. Log in to your account, navigate to your active subscriptions, and update the site URL there. This avoids losing any remaining access time and keeps your billing cycle intact.
Why hasn’t my refund been processed after contacting support?
In most cases, a delay means your initial message did not reach the right queue or additional information is needed to verify the purchase. Check your inbox and spam folder for a reply asking for your order details. If several business days have passed with no response, follow up on the same support thread so the team can locate your original enquiry and move it forward.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
