If you want to customise the notifications your wholesale applicants receive — from the initial application confirmation to account approval or rejection — WooCommerce Wholesale Lead Capture gives you full control over those messages. This guide shows you how to find and edit each email, update subject lines and body copy, and use dynamic placeholders to personalise your notifications.
Prerequisites
- WooCommerce installed and active
- WooCommerce Wholesale Lead Capture installed and active
- WordPress admin access
Step 1: Open the Email Settings
- Go to WooCommerce > Settings > Emails.
From here you can manage the following wholesale notifications:
- New wholesale lead (Admin)
- New wholesale lead auto-approved (Admin)
- Wholesale application received
- Wholesale account approved
- Wholesale account rejected
Step 2: Edit an Email
- Click Manage next to the email you want to edit.
- Update the subject line, heading, and body content as needed.
- Click Save changes.
The design will follow your WooCommerce email template settings — you don’t need to rebuild the layout, only update the text and placeholders inside it.
Step 3: Add Dynamic Placeholders
You can use dynamic placeholders to personalise each message. These tags automatically pull user and site data, such as names, email addresses, and company details. Available placeholders may vary depending on the email type:
{site_title}, {site_address}, {site_url}, {user_management_url}, {user_edit_profile_url}, {user_role}, {wholesale_login_url}, {full_name}, {first_name}, {last_name}, {username}, {email}, {phone}, {company_name}, {address}, {address_1}, {address_2}, {city}, {state}, {postcode}, {country}
If you use custom fields in your wholesale registration form, you can also include them in your emails. These usually appear at the end of the placeholder list.
Step 4: Configure Admin Email Recipients
By default, Wholesale Lead Capture sends admin notification emails to your WordPress admin address. To change the recipient or add CC recipients:
- Go to Wholesale > Settings > Wholesale Lead Capture > Emails.
- Update the recipient email address or add CC recipients as needed.
- Click Save changes.
Troubleshooting
Admin emails are going to the wrong address
By default, admin alerts route to your WordPress site’s administrator email. If that address is outdated, go to Wholesale > Settings > Wholesale Lead Capture > Emails to set a specific recipient.
Frequently Asked Questions
How do I edit wholesale emails in WooCommerce?
Go to WooCommerce > Settings > Emails. All wholesale notifications appear there — click Manage next to any one to update its subject line, heading, and body copy.
Do wholesale emails follow my existing WooCommerce email design?
Yes, the layout and styling of each wholesale message automatically inherits your current WooCommerce template. You don’t need to rebuild the design — update the text and placeholders inside it.
Can custom registration form fields appear in email templates?
Yes, any custom fields added to your Wholesale Registration Form are available as dynamic tags. Insert them into your email body just like the built-in codes — for example, {company_name} or {phone}.
Can I CC someone on wholesale application notification emails?
Yes, go to Wholesale > Settings > Wholesale Lead Capture > Emails to add CC recipients so multiple team members receive each application alert.
Why are wholesale admin emails going to the wrong address?
By default, admin alerts route to your WordPress site’s administrator email. If that address is outdated, visit Wholesale > Settings > Wholesale Lead Capture > Emails to set a specific recipient.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
