In the fast-paced digital services industry, agencies strive to deliver seamless and tailor-fit solutions to exceed client expectations. However, this goal is no easy feat. As dedicated problem-solvers, they often deal with challenges behind the scenes, from managing diverse client needs to navigating complex tools.
Today, we’re thrilled to take you on an inspiring journey with John Banitsiotis, the visionary behind Mediamojo, a successful design studio in Noosa, Australia.
In this interview, John opens up about the challenges Mediamojo encountered to meet their clients’ needs, especially when integrating wholesale functionality into their projects. He reveals how Wholesale Suite stepped in as a game-changer, transforming their workflow and helping them win more deals.
We hope you enjoy the interview, and may it empower your agency to unleash its full potential!
Could you walk us through your services and what you do?
At MediaMojo, we’re designers first. So we sit down with our customers, understand what their business needs are, and then work out a solution from there.
My name is John Banitsiotis. I run a small boutique design studio in Noosa.
We custom-build tailored websites for various businesses, ranging from small mom-and-pop companies to multinationals.
At MediaMojo, we’re designers first. So we sit down with our customers, understand what their business needs are, and then work out a solution from there. Being designers, we look at what’s required quite visually to communicate that company’s particular message.
Meet the Mediamojo Team: Carly (left), John (middle), Kyla (right)
Then, we build a solution based on that design to capture all the functionality that we need to include to achieve that business’s end goal results. From there, we then look at solutions that are off the shelf that can speed up our business processing time and creation time.
How has Wholesale Suite transformed your agency’s workflow?
We find each client different. Everyone wants something a little bit unique to their own needs, which can be frustrating. But having the flexibility and the plugins that we use, like Wholesale Suite, enables us to meet those needs.
A big part of that process, especially when it comes to e-commerce sites, is tailoring a purchase process that meets the customer’s specific needs. One thing that’s asked quite often by our clients is, “Are you able to include wholesale functionality into my site?”
We’re able to say yes because we’ve come across Wholesale Suite. Wholesale Suite enables us to add that wholesale functionality to the site very easily. It offers a range of configuration options that help us meet that client’s specific needs.
We find each client different. Everyone wants something a little bit unique to their own needs, which can be frustrating. But having the flexibility and the plugins that we use, like Wholesale Suite, enables us to meet those needs.
And as they say, a happy customer means a happy life. So we’re very happy we found Wholesale Suite.
What features of Wholesale Suite have proven most beneficial for your agency’s wholesale projects?
A customer can just scroll through all the products, pick what they need, tally up the total, and away they go. It’s a great way game changer for us and for our customers.
One of the features of the Wholesale Suite that our customers really love is being able to change the way purchases are made for wholesale customers.
Retail customers are still able to choose per product in traditional e-commerce solutions. But then, when a wholesale customer comes into play, and they want to make multiple orders of multiple products and have a tally and understand exactly what they’re ordering in one window, the list view within Wholesale Suite is a great way of achieving that.
A customer can just scroll through all the products, pick what they need, tally up the total, and away they go. It’s a real game changer for us and for our customers. It works like a traditional old ordering form that wholesale customers used to be sent out back in the day. So it’s quite exciting to be able to offer that digital version of that system.
Could you share the impact that Wholesale Suite has had on your agency’s success?
Without Wholesale Suite, we wouldn’t be able to be as successful as we are with the range of e-commerce solutions and sites that we’ve built.
Wholesale Suite has really been a game changer for us in increasing our revenue. Being able to say yes, we can add wholesale functionality to your site. It means that we’re winning contracts and winning websites.
Whereas previously, we would scrunch around trying to work out a solution. It would never work correctly, or it would become too expensive to actually implement all those things individually by yourself.
Wholesale Suite enables us to capture that full range of functionality for wholesale customers and tick all their boxes at a price that is extremely affordable for us. And due to the simplicity of the plugin, we can easily configure it and make a good markup on the time we spend and the functionality we include within the site.
So it’s definitely been a win-win situation for us. Takes the headache out of it. It’s stable; it plays nice with everything. So we’re extremely happy. Without Wholesale Suite, we wouldn’t be able to be as successful as we are with the range of e-commerce solutions and sites that we’ve built.
Hands down, it’s the most stable, flexible, and inclusive plugin regarding wholesale functionality that we’ve come across. It’s enabled our business to offer these services at a premium through our customers because they know it’s not an easy task to incorporate. So they’re happy to deal with someone with the confidence and the ability to say, “Yes, we can offer wholesale functionality for you.”
What advice would you offer fellow agencies and freelancers looking to enhance their services?
If you’re a design agency or a web builder, anything in the web world, and you need to incorporate wholesale functionality into your client’s websites, I strongly recommend Wholesale Suite. It’s amazing what it can do. We’ve looked at a lot of plugins and a lot of different solutions.
Hands down, it’s the best we’ve come across.
Conclusion
Mediamojo’s success story is truly remarkable, serving as inspiration for agencies and freelancers seeking to take their services to new heights. With Wholesale Suite, Mediamojo has tackled the challenge of delivering tailored solutions to their clients and incorporating wholesale functionality into their projects.
As a result, they won more deals and found new ways to thrive.
Let’s revisit the some key takeaways from John’s testimonial:
- Overview of Mediamojo’s work and mission
- How Wholesale Suite transformed Mediamojo’s workflow
- Wholesale Suite features Mediamojo’s clients love
- How Wholesale Suite contributed to Mediamojo’s overall growth and success
- John’s advice to fellow agencies and freelancers
We hope that today’s success story has inspired you to explore the possibilities that Wholesale Suite offers. Take the leap by downloading Wholesale Suite today and experience the transformation it can bring to your agency’s growth!
