Overview
Wholesale Payment now includes a built-in payment reminder feature that lets you manage all reminder emails within its existing email system, the same one used for order and shipping emails. Payment reminders are now seamlessly integrated into that workflow.
This update gives you greater control and flexibility. You can easily customize how reminder emails look and no longer need to access Stripe to update message content.
Even better, you can quickly enable or disable reminders as needed. You choose when customers get notified, whether a payment is upcoming, due today, or overdue.
With this enhancement to Wholesale Payments, staying on top of customer payments is simpler than ever.
Key Features
| Feature | Purpose |
| Automatic Pending‑Payment Reminders | Send email reminders to customers whose orders remain in “pending payment” status, based on defined intervals and limits. |
| Email Customization | Edit header, body, and footer; includes placeholders like customer name, order total, etc.. |
| CC/BCC for Tracking | Option to CC or BCC emails to internal addresses for oversight. |
| Interval Settings | Define delay days (e.g., 7 days before and 3 days after). |
Setup & Configuration
1. Install & Activate
Install via Plugins → Add New or upload directly. You can connect your Stripe Account to this plugin. Go to Wholesale → Settings → Wholesale Payment → Email Reminders.
- Enable Email Reminders – When enabled, your customers will receive emails from your Store when payment is due.
- Enable Stripe Invoice Reminders – If enabled, we will create a new invoice to allow you to send reminders from your Store or Stripe. If disabled, the default Stripe invoice behavior will be used. Disable this if you want to send reminders from your Store only.
- Days Before Payment Due – Days before payment due to send the reminder email.
- Days After Payment Due – Days after payment due to send the reminder email
- Enable Payment Due Today Reminder – Send email reminders to customers when their payment is due today.
Once active, it adds a Payment Reminder section under WooCommerce → Settings → Emails
Wholesale Payment:
- Nearly Due
- Due Today
- Overdue
2. General Settings
- Enable or disable each reminder type
- Customize email subject, heading, and body
- Choose email format: HTML, plain text, or both
3. Email Content
Use placeholders like {first_name}, {order_number}, {order_total} in custom messages
Email Preview
Scroll down to view a preview of the email. This allows you to review the layout, colors, and text before it’s sent out.
With customizable timing, templates, and CC/BCC tracking, it’s a flexible resource to recover revenue and boost engagement.
Frequently Asked Questions
How do I enable wholesale payment email reminders in WooCommerce?
First, go to Wholesale > Settings > Wholesale Payment > Email Reminders. Then, toggle on Enable Email Reminders. After that, set your preferred Days Before and Days After Payment Due to schedule notifications.
Do wholesale payment reminders use WooCommerce email templates?
Yes, they do. In fact, reminders use the same WooCommerce email system as order and shipping notifications. Therefore, you can customize the subject line, heading, and message. You can also choose between HTML, plain text, or both formats.
What happens if I disable payment reminders during an active cycle?
If you disable reminders, all future notifications will stop immediately. As a result, any scheduled reminders for pending wholesale orders will not be sent.
Can I add CC or BCC recipients to payment reminder emails?
Yes, you can. Additionally, the CC/BCC feature allows you to send copies to internal teams. This helps your finance or accounting team stay updated without sending separate emails.
Why are wholesale payment reminder emails not sending to customers?
If emails are not sending, first make sure the feature is enabled in settings. Next, check that your reminder timing is set correctly. Finally, review your WooCommerce email and SMTP settings to ensure proper delivery.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
