Remembering to renew important business-critical software is actually a big problem that can cost businesses a lot of money. When your license is expired, you’ll no longer get updates that often include feature improvement, security fixes, and bug fixes. Our team spends a lot of time on this kind of work so we can ensure our products are safe and compatible with the latest version of WordPress and WooCommerce.
You’ll be automatically renewed each year on the anniversary of your purchase. But, we do send you a reminder email about 2 weeks before this happens.
The good thing is you can cancel the automatic renewal at any time from your account page before the renewal date to ensure you don’t get automatically charged and if you wish you can re-activate your renewal in case you want to start the renewals again from the “Subscriptions” tab on your account page.
On the Subscriptions tab, tick the box to select which license you would like to renew then click the “Renew Now” button.
All plans automatically renew yearly at the regular price using the payment method you provided at the time of purchase. The renewal price will depend on which products you purchased originally.
You can see all the details about your existing subscription under My Account ➝ Subscriptions on our website.
Frequently Asked Questions
How do I manually renew my Wholesale Suite license?
To do this, log in to your account and navigate to My Account > Subscriptions. Check the box next to the plan you want to renew, then click the “Renew Now” button. The charge goes to the payment method you used when you originally purchased the subscription.
Does a Wholesale Suite license renew automatically every year?
Yes, all plans are set to renew annually on the anniversary of your original purchase date. You will receive a reminder email roughly two weeks before the charge processes, giving you enough time to review or cancel if your needs have changed.
What happens to my site if my license expires without renewal?
If your subscription lapses, you lose access to plugin updates — including security patches and bug fixes — for as long as it stays expired. Your existing installation keeps working, but it will not receive any new features or compatibility improvements until you reactivate the plan.
Can I turn off automatic renewal to avoid being charged?
Absolutely — visit the Subscriptions tab inside your account and cancel the auto-renewal before the next billing date. No further charges will be taken after that point. If you change your mind later, you can switch the subscription back on from the same tab at any time.
Why can’t I access my account to manage my subscription?
In most cases, a forgotten password is the culprit — use the password reset option on the login page to regain entry. If that does not resolve the issue, reach out to the support team directly and they can look up your account details and help restore access so you can manage your billing settings.
Need Help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
