Some people think that success is solely based on how you sell your products and that the more products you sell, the more successful you are. But the truth is that there are plenty of steps to take in order to label one’s business or brand a complete success! And if you are in a field where competition is plenty, it is almost impossible to make your business standout. And if this is true for us, it’s also true for our wholesale customers.
Our customers’ success is our own. After all, if they’re not making sales, they won’t have a reason for buying anything from you, won’t they? So, how can you help set them up for success? Read on to find out.
No. 1: Make Sure That You Give Them The Right Price
Of course, we all want to earn, but when it comes to pricing you must know how to handle this like a pro. Expect that your wholesale customers want your products to be at least 50% lower than the regular prices so you need to make sure that the price you give them is not entirely a big loss on your part. Ask these questions; are you willing to sell wholesale? Can you give your customers a decent price without hurting your own business? If you agree then you are up for a good start.
No. 2: Remove Any Complicated Processes
If you really want to help your wholesale customers, you can start by removing anything complicated and intimidating. Provide customers with the simplest process when purchasing items or products from you. Some customers lose the desire to purchase items from a company when the process takes time. Although this won’t be possible for everything, try to aim for “one-click”. This can be in shopping, sign-ups, and for reaching customer service.
Simplifying and speeding up the customer journey is one of the best things you can do for your customers. Not only does it set them up for success, but it also helps you achieve your own.
No. 3: Provide Customers With Different Prices and Products to Choose From
Keep in mind that customers vary. Some may be well-off people who are looking for something to invest in while others may want something small and affordable to start with. So it is always important to consider these factors. Different pricing can mean so much and could help you profit a lot in the future. Make sure to set a minimum order pricing as well so your customers know where to start. This will also give them an idea of what to expect when they do business with you.
No. 4: Startup Materials Can Do Wonders
Some companies may not take this one seriously, but providing your customers with their very own startup kit can help them a lot. The startup kit can be anything; it could be visual aids, training manuals, how-to videos, etc. You can choose to personalise your startup kits (according to what your wholesale customer needs) or you can provide them with general training materials. This will help your customers start somewhere and not just dive in with their eyes closed.
No. 5: Have an Outstanding Customer Care Service
Customers love it when you accommodate them. They will also appreciate it when you cater to their needs immediately. So in order to not lose any of your customers, we recommend that you provide customers with the best customer care services. Not only are you pleasing your customers but you are also building a name for your company as being prompt to respond when it comes to the needs of your customers. It’s a win-win situation if you ask me.
Happy Customers Means a Successful Business
The key to success in this field is to keep your customers happy not only with the products they purchase from you but with the entire experience of doing business with you as well. If you can provide outstanding services, immediate response to customer concerns as well as guidance as they start on their own, your customers will surely be an awesome start. If you want your customers to be successful, be the guide that they need because after all, their success is also your success.