Thinking of a better method through which you can better serve your customers? This is the key to expanding your sales volume and getting more revenues for your business. For you to increase your sales and maintain your sales target, you need to know how your customers are responding to your goods and services you offer them.
There are many ways that you can use to get your client’s feedback about the products and services you are offering. The following are seven things you may take note of to get feedback from your customers:
Live Chat Software
Managing the time you are asking for the customer to give you feedback is important. Asking too many questions maybe the reason why you are not getting that much response.
Watching a business ad online for example. If it is too long, the customer’s attention may likely drift away. They might just decide to come back and watch it later, chances are he will not come back.
Managing time is very crucial to any business owner. If your questions are too long, most likely customers won’t come back to respond to your questions. There is also a chance that they won’t come back for any business.
The solution to this is making your questionnaire brief and to the point. Use three questions at the most. With brief questions, your client will feel that it will not consume much of their time and may encourage them to participate.
Quality Of Questions
The kind of questions that you ask your clients will determine whether you will get good feedback or not. If you ask your customers questions with fixed answers, you are likely to feed surface answers that will not help your business much.
Questions starting with, “what” may not be good to use in business feedbacks. An example is a question like, “What would you recommend we improve?” it is a good question, but it is too broad.
To get good customer feedback, you should ask questions that will encourage your clients to give you truthful answers. All great questions begin with, “why ”, e.g., “Why do you do business with us?” this kind of question leads your clients to give you details. It will then help you learn what you should improve on. These questions also make your customers feel that their feedback is worth giving.
Reply To Feedbacks
In every business, you can expect that not all client will be satisfied with your services and goods. This can then lead to getting negative feedbacks from some of your customers.
If you get negative comments from any of your customers, ensure that you get back to that customer and clarify what the problem is and how to solve it. Once you know what the problem is, honor your word and try your best to fix the problem.
Usually, clients are more concerned about quality more than quantity when talking about products. Many businesses nowadays are more concerned with selling more quantity than maintaining good quality. If you want positive feedback from your clients, ensure that you give them the highest quality products for the price they are paying for.
Learn from your customer’s feedbacks and maintain the quality of the products you are selling.
Customer Friendly Services
It helps client relations when the business owner is friendly and helpful to them. Ensure that these values extend to your employees and that they treat your customers with respect.
If most of your clients are from the local area, take advantage of getting feedback from them personally when they visit your store. This method is the most reliable way of getting customer feedback, and it has the highest success rate.
If you ask your clients for responses in the presence of your employees, it will have a positive impact on your customers. You are also likely to get unbiased feedback from your customers.